Cricut Help & FAQ
Need help using your fantastic new files with your Cricut machine? Then this help area is for you! Tailored Cricut questions will guide you through all steps, making you a whizz in no time.
Cut Files & Graphics
1. Why are my files Zipped and how do I Unzip them?
After you download your purchase, the first thing you need to do is unzip the files. You will not be able to proceed with using your files until you unzip them. In a nutshell, zipped (or compressed) files take up less storage space and can be downloaded more quickly than unzipped (or uncompressed) files. Since your Craft Bundles purchase likely includes hundreds of files, zipping them for download is the easiest and most efficient method for you to download them. Otherwise, you would be clicking a file to download hundreds upon hundreds of times! So, immediately upon downloading your purchase, you will want to unzip the files in preparation for their use. Do you use a PC or a MAC? See below for the proper method to unzip files for each.
Instructions for PC
After you download, look at the icon for the zip folder. Zipped folders have the appearance of a folder with a little zipper on it. Right click on the folder, and you will see an option to “Extract All.” Clicking this option will begin the unzipping process. You will then see a prompt asking you where you would like to save your newly unzipped folder. If the destination is the same destination as the zipped folder, you do not need to browse, and just click Extract to begin unzipping. If you would like to place the unzipped files in a new spot on your computer, then browse to locate this Folder, and then click on Extract. After the unzipping process is complete, you will be left with TWO folders of your files. One will be the files still in the zipped folder. This folder can be deleted if you prefer, as the files are not usable in their zipped format. The other folder will be the unzipped and completely ready to use files. Note: The size of the download will determine how long it takes to complete the process. Computer speeds vary.
Instructions for Mac
A more in depth look at unzipping files can be found in our Unzipping Guide
2. I can't find my downloaded files on my computer
Unfortunately this isn’t a question we can answer for you easily. If you have downloaded your files, you will need to remember where your computer downloaded them to. Everyone’s computer settings are different. You could set it up so your files are downloaded to your computer’s ‘Downloads’ folder, or you can opt for your computer to ask you where you would like your files to be downloaded to before downloading. Every internet browser has a default for downloaded files, so if you don’t like the default option, you should edit it so you can find your files when needed.
3. What formats are available for download?
At a minimum, you will receive SVG, DXF, and EPS cut files, as well as raster photo files (PNG, JPG, or PDF) for all designs in each bundle. The photo files are not cut files, but mainly used for reference, mock-ups, or Print and Cut projects with a quick trace. These 4 file types are the most common types for crafters with cutters and plotters. Note that not all of these file types will be usable in your software however, and you should verify your software accepts at least one of these file types before purchasing. Silhouette Basic Edition users can use DXF files, and Silhouette Designer Edition users can utilize either SVG or DXF files. If you use Cricut Design Space, you will want to use the SVG files. EPS files are typically reserved for more advanced software, so this file type will not be usable by most. Also, some designers will include additional formats, such as AI or PSD, but this is not common and completely dependent on each designer.
4. How are your Bundles Organized?
Your download will include several folders. The first will be called “Documentation” and will include Guides, FAQs, and Tutorials that pertain to the bundle purchased. The second will be your Cut File folder and will hold all of your cut files. Within that folder will be two additional folders. The first will be called “All Graphics.” Within this folder, every design from the bundle will be separated in its own folder, and within the folder for each design or design set, you will find ALL the files associated with that design compiled together. The second folder you will find will be called “Compiled Graphics.” This folder was created based on feedback received and based on your desire for a quicker importing process. Within it will be sub-folders called SVG and DXF. Each of those sub-folders will include a compilation of ALL the SVG files or all the DXF files that are included in the bundle. The last folder if applicable to the bundle will be called “Fonts.” Within the font folder are two sub-folders, one will be called “All Fonts” and the other will be called “Quick Install.” These folders function very similar to the Cut Files. The “All Fonts” folder will include all fonts and files associated with each font, separated by font name. The “Quick Install” folder includes all font files in one folder for import within seconds. Need a visual? Check out our Organization Guide on this topic!
A more in depth look at unzipping files can be found in our Organization Guide
5. How do I open SVG Files in Design Space?
To import an SVG file to your Cricut Library, first open up Design Space in your internet browser. You do need an account with Cricut to use Design Space, but it is free to set up. Simply log in to your account and open up a new project to get started.
Next, click on the Upload Images icon on the left hand side. From there you will choose the image upload option on the left hand side and click on the blue icon to proceed with your upload. Browse for your file, select it, and click on Open. Once you have opened your file, a preview will appear in the box. You will then be prompted to change the image name if desired (it defaults to the file name from your computer).
You can also choose to add tags. Once you are satisfied with those edits, click on the green ‘Save’ icon to save your design to your library. On the next screen, you will see your library and any design you have uploaded. When you are ready to insert a design to your canvas, click on it (a green checkmark will indicate it is selected), and then select ‘Insert Images.’ Your design is now added to your canvas and is ready to edit and cut!
6. How come when I click on a file, it either doesn't open or opens in a web browser?
When attempting to open a file from within the folder it is saved in, your computer needs to be told which program to use to open that file. SVG files often default to a web browser. To avoid this, open up the file from WITHIN your program. Just do an image upload in Design Space to use your design.
7. There are so many tiny pieces to each design that I am getting frustrated. Is there an easy way to group those pieces together?
Yes! First select any layers you don’t want to group together and select the little ‘eye’ icon next to it in the Layers panel. This will hide that layer from view. Then draw a bounding box around all the pieces you want to group together. Manually select any other piece you missed by holding down on the Shift key and selecting it. Once everything is selected, go back to the Layers panel and select Attach. This will group everything together. Now select the eye icon next to those hidden layers and they will reappear.
8. I purchased a set of designs, but they all come in one SVG file. How do I separate it so I can work with just the design I need for my project?
Upon downloading your purchase and importing the SVG file to Design Space, you discover that the designs are part of a grouped set of designs. There are two methods you can use to separate the designs. The first method just has you deleting the pieces you don’t need for your current project. If you do utilize this method, just make sure you have a copy of the grouped set of designs saved somewhere on your computer or in your library. Just utilize the ungroup and delete icons to clear out those unneeded pieces. The second method is to use a ‘hiding’ technique. Click on the layers you don’t need, and then simply click the little eyeball to the right of each layer in the Layers panel, and they will be hidden from view. Any layer that is hidden when you go to cut the design will not be cut.